JR East launched Journey Planner with in-train Congestion Monitoring
JR East is one of the largest train operators in Japan and has invested in the Mobility as a Service (MaaS) app – JR East App and Ringo Pass. The company has started to collaborate with other railway companies on a real-time route search function that also considers other options for optimal travel for customers, including buses, trains, and walking.
In addition, JR East has been engaged in a number of demonstration tests of “real-time route search” reflecting train delays to major lines in the Tokyo metropolitan area.
JR East has launched the “Route Search with In-train Congestion Monitoring” pilot for a limited period of time starting in April 2022, which adds a function that allows users to see the in-train congestion on some of the routes displayed in the search results. This function allows the riders to see the congestion status of the train they are about to board and when the congestion status will change significantly after boarding, along with the results of the route search. A total of 23 routes in the Tokyo metropolitan area will be served by this service.
The conventional “real-time route search” search results screen, which reflects train delays, has been replaced by the “real-time route search” search results screen, which reflects train delays. This service displays in-train congestion information obtained from the information displayed for the last 30 weekdays, Saturdays, and Sundays. The data is calculated using congestion data for weekends and holidays and is updated daily.
JR East Group launched its new strategy “Move up 2027″, as a new growth strategy in July 2018. The new strategy focuses on building seamless mobility services with the “Mobility Linkage Platform”, a one-step application for gathering information purchases, making purchases, and settling accounts.
The company is committed to offering a combination of the most appropriate means in all aspects of daily life, 24 hours a day, 7 days a week.
